LUMORREN

Return & Refund Policy

Last updated: November 4, 2026

This policy explains returns, exchanges, replacements and refunds for Lumorren lighting products in the United States.

Return window

You have 30 days from the day your light is delivered to request a return.

What can be returned

We accept defective and non-defective products in new or slightly used condition, including lights opened or tried at home. Include the light, all supplied components, instructions, accessories and original packaging, with your order number or proof of purchase. Contact us for approval and mailing instructions before returning an item.

What cannot be returned

Change-of-mind returns must not show excessive wear, accidental damage, unauthorized modifications or missing components. Damage caused by misuse or installation contrary to the supplied instructions is excluded from change-of-mind returns. These conditions do not remove rights relating to items delivered damaged, defective or incorrect.

How to start a return

1. Email contact@lumorren.com with your order number and the reason for the return.
2. We reply within 1–2 business days with approval, step-by-step instructions and the return address. A free prepaid return label is included in your package.
3. Disconnect the light safely, pack it in its original box with all supplied components, and return it by mail using the free prepaid return label included in your package. Follow the shipping instructions provided by our support team.

lights sent back without approval cannot be accepted.

If the prepaid return label is missing or damaged, email contact@lumorren.com for a free replacement before shipping your return.

Damaged, defective or wrong items

Please inspect your light when it arrives. If the box arrives damaged, a supplied component is broken or missing, or you received the wrong model or color, email us within 48 hours of delivery with your order number and photos of the item and the box.

Depending on the issue, we send the missing or replacement part, replace the light, or issue a full refund. You don’t pay anything for return shipping in these cases.

Who pays for return shipping

Return shipping is free for approved returns, including change-of-mind, damaged, defective and wrong-item returns. Lumorren pays the return shipping costs. Use the free prepaid return label included in your package and follow our support team’s mailing instructions. Keep your tracking details and proof of postage. No return shipping fee is deducted from your refund.

Restocking fee

We do not charge a restocking fee.

Refunds

When your return arrives, we inspect it and email you the outcome. For approved returns, you will receive your refund to the original payment method within 10 calendar days of our receiving the returned light. Inspection and refund processing are included in this 10-day period.

Replacements and exchanges

We accept exchanges within 30 days of delivery for new and slightly used lights, including defective and non-defective products. Email contact@lumorren.com with your order number and requested replacement before mailing the light back. Use the free prepaid return label included in your package. The same condition and packaging requirements apply to returns and exchanges. Exchanges are handled by mail; we do not offer in-store or drop-off exchanges. If the requested replacement is unavailable, we will contact you to arrange an alternative or a refund.

We also replace a light, or send a replacement part, when it arrives faulty, damaged or incorrect.

Problems after 30 days

Where a light comes with a manufacturer’s warranty, it continues after our return window ends. If a part fails after 30 days, contact us with your order number and photos, and we will help you with a warranty claim with the manufacturer.

Cancellations

You can cancel your order for a full refund at any time before it ships. Once it has shipped, the return process above applies.

Return mailing address

Lumorren, 102 Shady Glen Dr, Capitol Heights, MD 20743, USA. Contact support before mailing a return and use the free prepaid return label included in your package.

Contact us