LUMORREN

Shipping Policy

Last updated: November 4, 2026

Every Lumorren light ships free within the United States, with tracking. Here is what to expect between checkout and the day your light arrives.

Where we ship

We ship to street addresses in the 48 contiguous United States and Washington, DC. We cannot deliver to Alaska, Hawaii, U.S. territories, PO boxes or APO/FPO/DPO addresses, because our carriers need a street address for parcels of this size.

Shipping cost

Standard shipping is free on every order, with no minimum order value. There are no extra handling or oversize fees at checkout.

Order processing

• Order cutoff: 12:00 PM Pacific Time (PT), Monday to Saturday.
• Processing time: 2–5 business days (Monday to Saturday).
• Orders placed after the cutoff, on Sundays or on U.S. public holidays are processed the next business day.
• You receive an email with tracking details as soon as your light has been dispatched.

Delivery times

• Transit time: 2–5 business days after dispatch (Monday to Saturday).
• Estimated total delivery time: 4–10 business days from order.

Business days are Monday to Saturday, excluding U.S. public holidays. Delivery times are estimates and can vary with carrier volume, weather and regional factors.

How your light arrives

Your light is packed with its supplied components and instructions. Packaging and any assembly requirements depend on the model. We do not offer installation, electrical wiring, room-of-choice delivery or assembly services.

Orders dispatch from 102 Shady Glen Dr, Capitol Heights, MD 20743, USA. Carrier and tracking details are provided in the dispatch email.

Tracking your order

Your dispatch email contains a tracking number and link. Tracking details can take 24–48 hours to update after dispatch.

Delayed, lost or damaged deliveries

If your tracking hasn’t updated for 5 business days, or your light hasn’t arrived within the estimated delivery time, contact us. We will investigate with the carrier and arrange a replacement or a refund if the parcel is lost. If we cannot ship within the promised processing period, we will notify you, provide a revised shipment date, and offer the choice to agree to the delay or cancel for a full, prompt refund.

If the box or the light arrives damaged, email us within 48 hours of delivery (or of the estimated delivery date, if the parcel never arrived) with your order number and photos of the item and the box. Our Refund Policy explains how we resolve it.

Incorrect shipping address

Please check your shipping address before you place your order. If you spot a mistake, contact us right away: we can update the address at any time before your light ships. Once a parcel has shipped, we can’t redirect it, and we are not responsible for delays or losses caused by an incorrect or incomplete address.

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