LUMORREN

Frequently Asked Questions

What does Lumorren sell?

A selected collection of table lights, wall lights and floor lights.

How do I place an order?

Select a light, choose a quantity, and add it to your bag. Review your bag and proceed to checkout. An order can be completed only when an active payment method is offered. See our Payment Information.

Where do orders ship from?

102 Shady Glen Dr, Capitol Heights, MD 20743, USA.

Where do you deliver?

The 48 contiguous states and Washington, DC. Alaska, Hawaii, US territories, PO boxes and military mailing addresses are excluded.

How much does shipping cost?

Standard shipping is free, with no minimum order.

How long does delivery take?

Processing takes 2–5 business days; transit takes 2–5 business days. Total estimated delivery is 4–10 business days. Business days for shipping are Monday–Saturday, excluding US public holidays. The cutoff is 12 PM Pacific Time. See our Shipping Policy.

How long do I have to return a light?

30 days from delivery for new and slightly used products, whether defective or non-defective.

Are returns and exchanges free?

Approved returns and exchanges are free using the prepaid label included in the package. No restocking fee applies.

When will I receive a refund?

Within 10 calendar days of our receipt of an approved returned item, including inspection and processing. See the Return & Refund Policy.

How do I contact support?

Email contact@lumorren.com or call +1 (319) 457-1008. Hours are Monday–Friday, 9 AM–5 PM Central Time; we aim to reply within 1–2 business days.

Contact us